Introduction

These Terms and Conditions govern the provision of service for motors, pumps, and controllers provided by Mecwin Technology India Pvt Ltd. By purchasing or using our equipment and services, customers agree to the following terms and conditions. This document outlines the warranties and service provisions for on-site, off-site, and unconditional warranties associated with our motors, pumps, and controllers.

Scope of Service

We provide a range of services for motors, pumps, and controllers, including but not limited to:

• Installation and setup of motors and controllers.
• Troubleshooting and diagnostics for motor, pump, or controller faults.
• Repairs for defective or damaged equipment.
• Replacement of faulty parts or components.

Service will be provided either on-site at the customer’s location, off-site at a designated service centre, or under unconditional warranty, which includes no-cost repairs or replacements subject to the applicable terms.

Warranty Types

On-Site Warranty

On-Site Warranty applies when services are provided at the customer’s location.

• Coverage Period: 60 months from the date of invoice.
• Service Coverage: Any defect in materials or workmanship found in the product during the warranty period.
• Labour and Travel Costs: Includes labour to diagnose and repair defects and travel expenses for our technicians to visit your site.
• Exclusions:
  • Damage caused by misuse, neglect, or improper installation.
  • Issues arising from incorrect wiring, overloading, or unauthorized modification.
  • Damage from external factors such as power surges, floods, or fire.
  • Wear and tear, consumables, or normal aging of parts.

On-Site Warranty Service Process:

• Customers must contact customer care to register the complaint.
• A technician will visit the location to assess and repair the issue.
• If the problem is covered under warranty, repairs will be performed at no additional cost. Non-warranty issues will be billed at the standard service rate.

Off-Site Warranty

Off-Site Warranty applies when the motor, pump, or controller is brought to an authorized service centre for repairs.

• Coverage Period: 60 months from the date of invoice.
• Service Coverage: Covers manufacturing defects or material faults.
• Parts and Labour: We will cover the cost of parts and labour required for repairs.
• Shipping Costs: The customer is responsible for shipping the equipment to the service centre. Return shipping will be covered by us if repairs are covered under warranty.

Off-Site Warranty Service Process:

• Customers must contact us to arrange return of the equipment to the service centre.
• Upon receipt, we will diagnose the issue and notify you of the required repairs.
• If the issue is covered under warranty, no charge will apply.
• After repair, the product will be returned to the customer at no additional shipping cost if within warranty.

Unconditional Warranty

Unconditional Warranty offers the highest level of service and is provided for a set period after purchase, regardless of the cause of failure, except where exclusions apply.

• Coverage Period: 60 months from the date of invoice.
• No-Questions-Asked Replacement: If the motor or controller fails, except in cases of intentional damage or excluded conditions, we will replace it with a new or refurbished unit at no cost to the customer.
• Replacement Place: Customer must visit the nearest service centre to obtain replacement of the defective unit.
• Parts and Labour: All parts and labour necessary for repair or replacement are covered.
• Exclusions:
  • Damage due to user neglect, intentional misuse, or abuse.
  • Equipment altered, tampered with, or repaired by unauthorized personnel.
  • Equipment damaged due to natural disasters, fire, or catastrophic events.

Unconditional Warranty Service Process:

• Customers must notify us of the failure during the warranty period.
• We will issue a replacement or provide repair services at no cost, depending on the situation.
• The defective unit must be returned before the replacement is provided. We will cover return shipping for the defective unit where applicable.

Customer Responsibilities

To ensure smooth processing of warranty claims and service requests, customers agree to the following responsibilities:

• Proper Use and Maintenance: Customers must use and maintain the motor, pump, or controller according to the manufacturer’s instructions.
• Timely Notification: Any issues must be reported promptly within the warranty period.
• Access to Equipment: For on-site warranty, customers must provide clear access to the equipment. For off-site warranty, customers must package the equipment securely before shipping.
• Provide Accurate Information: When making a warranty claim, customers must provide the serial number, purchase date, and description of the issue.

Service Fees Outside Warranty

If the service request falls outside the warranty terms, such as expired warranty or damage not covered by warranty, the customer will be responsible for:

• Diagnostic Fees: A diagnostic fee may apply to evaluate the product and may be credited toward repair cost.
• Repair and Parts Costs: The customer will bear the cost of parts and labour involved.
• Shipping Costs: The customer will also be responsible for shipping charges to and from the service centre.

Limitation of Liability

We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our motors, pumps, or controllers, including but not limited to loss of profits, downtime, or equipment failure. Our liability is limited to repair or replacement of the product, or repair costs, whichever is lower.

Warranty Transferability

The warranty is non-transferable. It applies only to the original purchaser of the equipment and is not valid if the equipment is resold or transferred.

Termination of Warranty

We reserve the right to terminate or void the warranty if:

• The equipment has been tampered with or repaired by unauthorized personnel.
• The equipment is used for purposes other than those intended by the manufacturer.
• The warranty period has expired.

Dispute Resolution

In case of a dispute, we encourage you to contact us first to seek a resolution. Any unresolved disputes shall be governed by the laws of India and resolved in the courts of Chennai.

Modification of Terms

We reserve the right to modify or amend these Terms and Conditions at any time. Any changes will be posted on our website, and the updated terms will take effect from the date of posting.

Contact Us

If you have any questions about these warranty terms and conditions, contact us at:

• Email: marketing@mecwinindia.com
• Phone: +91 9741229797