Privacy Policy for Mecwin WorkRoute

Introduction

At Mecwin Technologies India Pvt. Ltd, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services on platforms like Apple and Google. By using our services, you consent to the practices outlined in this policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

Information We Collect

We may collect various types of information to provide you with the best experience and services, including:

Personal Information

• Account Information: When you sign up or use our services on Apple or Google platforms, we may collect personal information such as your name, email address, phone number, and payment details.
• Device Information: We may collect data about the device you use to access our services, including device identifiers, IP addresses, and operating system versions.
• Location Data: With your consent, we may collect and process location data to enhance certain features of our services.

Usage Data

• Service Usage: We collect information about how you use our app, such as interaction data, preferences, crash reports, and app performance.
• Analytics: We use analytics tools provided by Apple and Google to collect data on app usage, which helps us improve performance and provide better user experiences.

How We Use Your Information

We use the information we collect to:

• Provide Services: To facilitate your use of our app and features.
• Improve User Experience: To understand how users interact with our services and make improvements based on feedback.
• Security and Fraud Prevention: To monitor for suspicious activity and ensure the security of our services.
• Location: We collect location data to track travel distances and modes of transport to ensure accurate reimbursement for service engineers. This includes:
  • Foreground Tracking: When the app is open and active.
  • Background Tracking: To ensure uninterrupted logging of travel data when the app is minimized or the screen is off.
• Consent: We only collect location data with your explicit consent. You can enable or disable location tracking at any time via your device settings or the app’s settings menu. Background location tracking is only activated when necessary for calculating accurate travel reimbursements.

How We Share Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data with:

• Service Providers: We may share your data with trusted third parties who assist us in operating our app, such as payment processors, analytics providers, or customer support services.
• Legal Compliance: We may disclose your data when required by law or in response to valid legal processes, such as a court order, government request, or to protect the rights, safety, or security of our users or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Your Privacy Rights

You have several rights regarding the information we hold:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete personal information.
• Deletion: You may request the deletion of your personal information, subject to legal obligations.
• Data Portability: You may request a copy of your data in a portable format.

Security of Your Information

We take data protection seriously and implement industry-standard practices to safeguard your information. However, no system can guarantee 100% security, and we cannot ensure or warrant the security of any information you transmit to us.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the information is no longer needed, we will securely delete or anonymize it.

Third-Party Links and Services

Our app may contain links to third-party websites or services, such as those provided by Apple and Google. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before interacting with them.

Children's Privacy

Our services are not directed to individuals under the age of 13 (or the age defined by local data protection laws). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

• Email: tech@mecwinindia.com
• Phone: +91 9741229797