Privacy Policy for Mecwin Nethra (4G)

Introduction

Mecwin Technologies ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application/website (Mecwin Nethra (4G)).

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information. This data is also provided to the government to facilitate user subsidies.

Permissions, Core Functionality, and Compliance with Google Play & Apple App Store Policies

Data Usage

The data collected via permissions is used strictly for purposes described in this policy.

Data Security

We use encryption and secure servers to store user data, ensuring it is protected.

Data Deletion

Users can request deletion of their personal data and account by visiting MecwinNethra/AccountDelete or contacting us at csr@mecwinindia.com. Upon verification, we will process your request within 30 days.

Detailed Information on Permissions

Location Data

To ensure precise control and monitoring of water pumps, location data is collected to pinpoint exact positioning in the event of pump failure. This enables service engineers to efficiently locate and address issues on-site, minimizing downtime and optimizing maintenance efforts.

Camera Permission

Camera permission is strictly to enable the core functionality of the app. When required to send photos of their faulty IoT devices, users might need to use the camera to upload the photo while submitting a ticket.

Files and Media Permission

To ensure any reports generated by the app, such as IoT historical data, are made available offline, we require the user to provide us with the above permission.

Contact Information

Collecting contact details allows us to provide timely support and updates.

Service Providers

We may employ third-party companies and individuals for various reasons, including service provision and analysis.

Children's Privacy

We do not knowingly collect personally identifiable information from children under 13.

Your Data Rights

Users have the right to access, correct, or delete their personal data.

Changes to This Privacy Policy

We may update this policy periodically. Users are advised to review this page regularly.

Contact Us

If you have any questions, feel free to contact us at:

• Email: tech@mecwinindia.com
• Phone: +91 9741229797